Family bonus:
When purchasing a ticket, the third and all younger siblings (children as per age group regulations) will receive the ticket for free.
Requirements: Ticket purchase for at least one parent and the first two children according to age group regulations for the same validity period required! Official proof of family status, common main residence.
Free ticket cannot be purchased online! To pick up the free ticket at the ticket office, an invoice from the online store and proof of family status are required.
In our online ticket store you can order your ticket from the comfort of your own home. No need to go to the ticket office or ticket machine. By e-mail, you will receive a QR code, which is already your ticket, with which you can go directly to the entrance. A printout is not necessary.
If you have made a mistake in your booking, a new purchase is required.
Cancellation of the incorrect booking will be made at a later date.
How do I make my cancellation request?
In your webshop user profile you can make the request in the order history by clicking on the button provided for this purpose.
You can as well submit your cancellation request in the contact form with your order number.
We will get back to you. A new purchase with the correct date is required. Re-bookings are not possible.
To the contact form: www.snow-space.com/kontakt
No. It is important to us that we can advise our guests on the spot about the various concerns and this will also be possible in the future. In order to offer you the best possible advice on the one hand and on the other hand to make sure that you get on the mountain quickly, all those guests who do not need personal advice can book the tickets online.
No. Your ticket will be sent directly to your email as a QR code.
With the early booking system you have the chance to get your ticket in advance at a lower price. Simply select the desired period and the type of ticket and the best price will be displayed directly.
Discounted tickets under the Online Early Booking System can, as the name suggests, only be purchased online. Discounts such as the family bonus from the 3rd child or group prices are still also available at the box office.
The point in time when the allotments are used up varies due to different factors such as the demand, the type of ticket or the desired time period. It is not possible to specify how much earlier you need to book a ticket in order to get a discounted ticket. In order to get the best price or a discounted ticket, we recommend booking early. The discounted ticket is only available online until 23:59 the day before.